Terms and Conditions

1. Introduction

1.1. By using, browsing, or accessing any section of the www.altwin.com website, including any sub-domain, website, or mobile application owned or operated by us (referred to as the "Website"), you acknowledge and agree to comply with these Terms and Conditions, our Privacy Policy, our Cookies Policy, and any other regulations governing our betting or gaming products provided on the Website (collectively referred to as the "Terms"). Furthermore, you are considered to have accepted and comprehended all the Terms.
1.2. You should carefully review the Terms. If you disagree with or are unable to accept them, please refrain from using, visiting, or accessing the Website.
1.3. We reserve the right to modify these Terms at any time for various reasons, such as complying with applicable laws or regulatory requirements. The most up-to-date version of the Terms will be accessible on the Website. If you continue to use the Website after the changes have taken effect, it will be considered that you have accepted the modified Terms.
1.4. The terms "you", "your", "customer", "user" or "player" refer to any individual utilizing the Website or any services provided on it.
1.5. The term "games" encompasses Casino, Live Casino, Sportsbook, cards, and other games that may be periodically available on the Website. The Website reserves the right to add or remove games at its sole discretion.

2. Account

2.1. Restricted Jurisdictions

2.1.1. If you are a resident of Curacao, Iran, Iraq, Netherlands, North Korea, Singapore, St Maarten, Statia, USA or the USA dependencies, Ukraine, France, Spain, the Netherlands, or any other EU country, you are not permitted to use our services. Additionally, we reserve the right to refuse customers from any other country, in addition to the aforementioned jurisdictions, at our discretion.

2.2. Account

2.2.1. By creating an account and using our services, you acknowledge and agree to the following eligibility requirements. It is your responsibility to ensure that you meet these criteria before engaging in any activities on the Website.
2.2.2. If you are assigned a username, password, or any other information as part of our security procedures, you must keep such information confidential. We are not responsible for any misuse resulting from their disclosure.
2.2.3. Employees, former employees, and their family members are not allowed to register accounts with the Website. Violation leads to permanent closure, forfeiture of winnings, and a refund of the initial deposit.
2.2.4. Account transfer or trading assets associated with it is strictly prohibited.

2.3. Account-related matters

2.3.1. If you forget your password, suspect unauthorized access to your account, or notice unfair practices by any other user, promptly report your suspicions to us.
2.3.2. We reserve the right to void bets or transactions, either partially or entirely, if any of the following circumstances are evident:
  • 1) The account holder or associated individuals may have influenced event outcomes.
  • 2) The account holder or associated individuals are intentionally bypassing Website rules.
  • 3) Criminal activity has directly or indirectly influenced an event or bet.
  • 4) Significant odds change due to public announcements related to the event.
  • 5) Acceptance of bets during Website technical difficulties.
  • 6) Errors, glitches, human mistakes, force majeure, or unforeseen circumstances in bet offerings, placements, or acceptances.
2.3.3. If we close or suspend an Account, we reserve the right to close any future Accounts by the same individual, device, or address. All associated bets and transactions may be voided or canceled.
2.3.4. We offer Two-factor Authentication as an additional security measure. Maintain the confidentiality of your login information and ensure its inaccessibility to others.

2.4. Account undertakings and declarations

2.4.1. You are at least 18 years old or have reached the higher minimum legal age required by the laws of your jurisdiction. Under the applicable laws, you are legally permitted to participate in the Games offered on the Website.
2.4.2. You use the Website and your Account solely for genuine participation in the Games, not for financial or other operations. Participation should be personal, non-professional, and driven by recreational and entertainment reasons.
2.4.3. You participate in the Games on your behalf and not on behalf of any other person.
2.4.4. You are not a resident of Curacao, Iran, Iraq, Netherlands, North Korea, Singapore, St Maarten, Statia, USA or the USA dependencies, Ukraine, France, Spain, the Netherlands, or any other EU country.
2.4.5. All the information you provide to the Website is true, complete, and accurate, and you will promptly notify us of any changes to such information.
2.4.6. You are obliged to comply with applicable tax obligations for winnings.
2.4.7. All funds you use for participating in the Games are personal and legally obtained.
2.4.8. You understand that participating in the Games involves the risk of losing deposited funds.
2.4.9. You shall not engage in any fraudulent, collusive, fixing, or unlawful activity in relation to your participation or the participation of others in any of the Games. You shall not use any software-assisted methods, techniques, or hardware devices for your participation in the Games. The Website reserves the right to invalidate or close your Account or your participation in a Game if such behavior is detected.
2.4.10. Games played on the Website should be conducted with the same courtesy as games played in any other setting. You are expected to be respectful to other players and representatives of the Website and to avoid making rude or obscene comments, including in chat rooms.

3. Multiple Accounts

3.1. You are permitted to use only a single (one) Account on the Website.
3.2. Only one Account is allowed per household, IP address, and computer or device. If multiple users within the same household share the same IP address and computer or device, the respective Account holders must inform us in advance.
3.3. If you try to register for or create multiple Accounts, regardless of the reason, we retain the right to block or terminate any or all of your Accounts at our discretion. Moreover, any bets made using duplicate Accounts may be invalidated, and any bonuses or gifts associated with those Accounts may be revoked. Withdrawal requests may also be declined. Furthermore, any returns, winnings, or bonuses obtained during the existence of duplicate accounts will be forfeited.

4. Winnings

4.1. Once the outcome of a Game in which you are participating is determined or, if applicable, the Website has confirmed the result of a relevant event and settled the markets, any winnings will be credited to your Account.
4.2. In the event that the Website mistakenly credits your Account with winnings that are not rightfully yours, whether due to a technical or human error or any other reason, the Website retains ownership of the amount, and it will be deducted from your Account. If you have withdrawn funds that do not belong to you prior to the Website's discovery of the error, without prejudice to other legal remedies and actions, the mistakenly paid amount will be considered a debt owed by you to the Website. If an incorrect credit occurs, it is your responsibility to promptly notify the Website.

5. Account Closure

5.1. The Website retains the right to close your Account and refund the available balance at our absolute discretion, subject to relevant withdrawal charges, without the obligation to provide a reason or prior notice.
5.2. Any bonus amount awarded to you will be canceled and removed if it remains unused for over one month from the award date.
5.3. The Website reserves the right to decline a withdrawal claim in cases of fraud. In such instances, the Account will be suspended, and the payment will not be processed.
5.4. We will review and classify all player Accounts at our discretion. If a player is classified as a "bonus hunter" or "bonus abuser", all winnings and bonuses will be voided, and the Account will be suspended with the payment withheld.

6. Personal Information

6.1. We will adhere to applicable data protection laws regarding the personal information you provide. Your personal information is processed in accordance with our Privacy Policy, which you can access by clicking here.

7. Live Chat

7.1. As part of your experience on the Website, we may provide you with a chat facility moderated by us and subject to certain controls. We reserve the right to review the chat and keep a record of all statements made in the facility. The chat facility is intended for recreational and social purposes, and you are expected to adhere to the following rules.
7.2. You must refrain from making sexually explicit or highly offensive statements, including expressions of bigotry, racism, hatred, or profanity.
7.3. You must not engage in abusive, defamatory, harassing, or insulting behavior towards the Website or other users of the chat facility.
7.4. The chat facility does not allow Advertising, promoting, or discussing other online entities.
7.5. You should refrain from making untrue, malicious, or damaging statements about the Website, the Website, or any other Internet site(s) connected to the Website.
7.6. Collaboration or collusion through chat rooms or private conversations is strictly prohibited. Any suspicious activities will be reported to regulatory or law enforcement authorities.
7.7. If you violate any of the above provisions regarding the chat facility, the Website reserves the right to remove the chat room or terminate your Account immediately. Upon such termination, any funds in your Account that exceed any amount owed to us at that time (if applicable) will be refunded to you.

8. Crashed & Aborted Games

8.1. The Website assumes no responsibility for downtime, server disruptions, lagging, or technical or political disturbances that may affect gameplay. Refunds, if any, will be provided solely at the Website's discretion.
8.2. The Website shall not be held liable for any damages or losses claimed to have arisen from or in connection with the Website or its content. This includes but is not limited to delays or interruptions in operation or transmission, data loss or corruption, communication or line failures, misuse of the Website or its content by any individual, or any errors or omissions in the content.
8.3. All wagers will be considered void if a casino system malfunctions.

9. Duties

9.1. The Website retains the right to assign or lawfully transfer its rights and obligations as stated in these Terms. However, you are not permitted to assign or transfer your rights and obligations under these Terms.

10. Complaints

10.1. If you have a complaint or concern regarding our services, you can contact the Website's customer support by using the contact form provided on the Altwin website.
10.2. The Website is dedicated to promptly addressing reported matters and will exert its best efforts to resolve them promptly and effectively.

11. Agreement & Admissibility

11.1. These Terms, along with the Privacy Policy, Cookies Policy, and any documents explicitly referenced in them, as well as any guidelines or rules posted on the website, constitute the complete agreement and understanding between you and the website regarding this Website. This agreement supersedes all previous or contemporaneous communications and proposals, whether electronic, oral, or written, between you and the website concerning this Website.
11.2. A printed version of these Terms and any electronically provided notices will be accepted as admissible in judicial or administrative proceedings related to these Terms to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
11.3. If any provision of these Terms is deemed illegal or unenforceable, that provision will be severed from these Terms, and all other provisions will remain in effect without being affected by such severance.
11.4. If there are any discrepancies in the textual content between different language versions, the English version of the website will take precedence.
11.5. Laws of any jurisdiction do not govern these Terms as the service is decentralized, meaning all transactions are governed by the code and/or smart contracts on the decentralized blockchain network.

12. Sports Betting Rules

12.1. The website allows users to place bets or wagers on various sporting events featured on the website. Each sport, such as Basketball, Tennis, E-Sports, etc., has specific rules and regulations for the bets and wagers.
12.2. Users cannot place bets or wagers that exceed the available balance in their account.
12.3. Once a bet has been placed and confirmed, it cannot be changed or canceled. Users are advised to review and ensure the accuracy of all bet details before placing the bet.
12.4. The website reserves the right to void or cancel all or part of a bet before or after its acceptance based on valid reasons such as significant errors in the event information, odds, or starting time; attempts to circumvent website limits or risk management by placing multiple identical or similar bets or opening multiple accounts; taking advantage of privileged information or public announcements that may influence the outcome of the bet; combining related bets; having direct or indirect involvement in the event as a player, referee, manager, or having a personal relationship with the participants; technical errors or incorrect odds or events; or any other valid reason communicated to the user upon request.
12.5. In the event of a change in the venue of an event, the website reserves the right to cancel all bets placed on that event.
12.6. If there are significant changes in the circumstances of an event, such as changes in playing time, distance, or number of periods, the website reserves the right to cancel all bets related to that event.
12.7. Winnings will be credited to the user's account once the event's final result is confirmed.
12.8. The outcome of a market is determined once the result is finalized. If a market is not determined earlier in the game, the website will settle the game results based on the normal duration of the match unless otherwise stated in the market description. Exceptions and specific rules apply to different sports and situations, such as games delayed for various reasons, abandoned events, or player retirements.
12.9. Detailed explanations for each betting market are available by clicking the info icon next to the respective market.
12.10. Bets made by or on behalf of bookmakers or betting agents, as well as bets placed by individuals participating in the respective events, are not allowed. The website reserves the right to refuse payment of winnings, cancel bets, and take necessary actions if these regulations are violated. It is the user's responsibility to ensure compliance with these regulations.
12.11. Live scoreboard details provided on the website are for informational purposes only and should not be considered as the sole basis for settlement. Users should verify the accuracy of scoreboard details before placing their bets.
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